Privacy Policy
Last updated: March 2026
Introduction
GTS Reading Ltd (“GTS”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (gts-reading.co.uk), use our services, or otherwise interact with us.
GTS Reading Ltd is a logistics and transport company based in Reading, England. We operate as the data controller for the personal information we collect.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
What Data We Collect
We may collect and process the following personal data:
Information you provide directly:
- Name, email address, phone number, and company name when you complete our contact or quote request forms
- Delivery and collection addresses provided in connection with our transport and logistics services
- Correspondence and communications you send to us via email, phone, or through the website
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, and other browsing behaviour on our website
- Cookies and similar tracking technologies (see our Cookie Policy section below)
Information from third parties:
- Details provided by our business clients and partners in connection with deliveries and logistics services
- Information from analytics providers such as Google Analytics
How We Use Your Data
We use the personal data we collect for the following purposes:
- To provide and manage our transport, haulage, and logistics services, including same-day delivery, HIAB crane deliveries, traction-only services, stone slab transport, event logistics, and 2-man delivery services
- To respond to your enquiries, quote requests, and communications
- To manage our relationship with you as a customer or supplier
- To process payments and maintain financial records
- To comply with legal and regulatory obligations
- To improve our website, services, and customer experience
- To send you service-related communications, including delivery updates and scheduling information
- To send marketing communications where you have given consent (you can opt out at any time)
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — to fulfil our obligations under a contract with you, such as arranging and completing deliveries
- Legitimate interests — to manage and improve our business operations, website, and services
- Legal obligation — to comply with applicable laws and regulations, including transport and health and safety legislation
- Consent — where you have given consent, such as for marketing communications
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use our website (e.g. Google Analytics)
- Functional cookies — remember your preferences and settings
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers — third-party companies that support our operations, such as IT providers, payment processors, and analytics services
- Business clients and partners — where necessary to fulfil deliveries and logistics services
- Legal and regulatory authorities — where required by law, regulation, or legal proceedings
- Professional advisors — such as accountants, auditors, and legal advisors
All third parties are required to respect the security of your data and process it in accordance with applicable data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:
- Customer and transaction records are retained for 6 years after the end of the business relationship, in line with HMRC requirements
- Website analytics data is retained for up to 26 months
- Marketing consent records are retained until you withdraw your consent
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These include secure servers, encryption where appropriate, and access controls limiting data access to authorised personnel only.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data in certain circumstances
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to request a copy of your data in a structured, commonly used format
- Right to object — to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
GTS Reading Ltd
Padworth, Reading, England
Phone: 0118 466 0778
Email: info@gts-reading.co.uk
Website: gts-reading.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated:
Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113